Welcome to Priority Toyota Springfield

Worst dealership service department I have experienced in my 40 years of driving. Bad enough to not buy another Toyota.

Much satisfied with Justin who went extra miles for customer like me! Kudos to him along with people around him.

Service rep Jessica was helpful and pointed out a service I had missed. Work done quickly. Excellent experience as always. I trust her advice and seek her out whenever a service issue arises.

I am writing to express my profound frustration and disappointment with the service I received at your dealership on Saturday, January 4, 2025. I had scheduled an oil change for 11:30 AM, expecting a smooth and professional experience consistent with the reputation Toyota has built around reliability and customer care. Unfortunately, the reality of my experience was anything but that. Upon arriving on time for my appointment, I faced a 30-minute delay just to check in. While inconvenient, I remained patient, trusting that the process would move efficiently thereafter. I was informed that the service would take approximately two hours to complete. Based on this estimate, I planned to wait at the dealership. However, after waiting for two and a half hours, I checked on the status of my car only to be told it was still two cars behind being serviced. By the time I finally received my vehicle, nearly five hours had passed since my scheduled appointment time. This gross underestimation of service time left me stranded at the dealership, wasting hours of my valuable time. Had I been informed upfront that the service would take anywhere near this long, I would have gladly rescheduled or arranged alternative transportation. Instead, I was repeatedly reassured that my car would be ready "soon," which proved to be misleading. The entire process felt disorganized, poorly managed, and deeply unprofessional. As someone who purchased a brand-new Camry this year precisely because of Toyota’s promise of quality and customer focus, I am disheartened by this experience. It is unacceptable for a routine service to devolve into such a chaotic and uncoordinated ordeal. I strongly urge your team to reevaluate how appointments are scheduled and managed to prevent future incidents like this. I trusted Toyota and your dealership to uphold the high standards associated with the brand, and this experience has left me questioning that trust. I would appreciate a response addressing how you plan to ensure better service in the future, as well as any steps you intend to take to rectify this unacceptable situation.

My daughter and I had the exciting opportunity to purchase her first car here on Black Friday, and the overall buying experience was great—Brett was fantastic to work with! We appreciated his helpfulness, the seamless process during the sale, and the decent after-purchase experience. Recommend you talk with Brett and Aaron (sales manager).

After buying the car they don't care about customer service, I left my car for maintenance for more than 50 days and they haven't finished yet and they didn't give me a estimate time for maintenance and they evade answering directly every day, there is no respect or honesty. They are the worst.

I’ve purchased my last 4 Toyotas from here and always refer them to other people

Easy check-in, very knowledgeable service rep, rapid service delivery.

Title: Frustrating Experience with Toyota Priority Springfield Finance Department I recently purchased a vehicle from Priority Toyota Springfield in Virginia, and my experience with the finance department, specifically Mustafa, was disappointing. I was initially quoted a certain price for the car, but when the final paperwork was presented, the amount I was required to pay was significantly higher than the agreed-upon price. Despite raising concerns, I felt that there was a lack of transparency and clear communication throughout the financing process. This has made me question the integrity of the dealership’s practices. Toyota is a brand I’ve trusted for years, but this experience has left me feeling misled and frustrated. I strongly urge future customers to carefully review every detail of their financing documents and double-check all numbers before signing anything. I hope Priority Toyota Springfield takes this feedback seriously and ensures that all their staff, including Mustafa, uphold a higher standard of honesty and professionalism.

Best car buying experience ever. They listen to what you want and make it happen so grateful I was introduced to the dealership I’ll definitely be telling everyone to visit

Priority Toyota Springfield replaced my brakes and they no long make noise in the morning.

The staff was very professional and patient with me.Having my car looked at every year I know it was in good company and I had nothing to fear.Glad all my car needs can be taken care at one place.

Great communication and great conversation with people

The sales rep Mr Campbell was excellent and the finance person Miguel was amazing

Worst dealership in Virginia, untrained and rude staff. I wish I could give them less than one star, I lost more than five thousand dollars because this ripped off, Save your money and time don't go to this place.

Excellent people. I was there for service.I always go to service manager, Dwayne he’s knowledgeable and helpful. Thanks, Dwayne.

Dwayne in the Service Dept is always so pleasant and very professional. He makes the whole experience as painless as possible. Thank you!

I live in Fredericksburg VA which has a Toyota dealership but still elect to go to Priority in Springfield for service. Paul and Anthony are the best service guys around.

New Highlander HEV with special colors and full options. Preordered with salesman. Paid in full with cash. Entire process went very smoothly and no one pushed for aftermarket extras. This is my second purchase with Priority and they do all of my maintenance. I am very pleased with them in every aspect.

So fairly new thing.... they take a video of your vehicle underneath and point out the things that a good, bad if any and explain what needs to be done in the future. Me being a woman really appreciate that! As before my Service Guy Dewayne is the best... been there over the life of my vehicle which is 6 years which I also appreciate because they don't have a high turnover rate. Love them

Great service, fast, professional

Everything was done with special attention and professionalism

I have purchased only 2 cars from Priority Springfield Toyota. and I am a customer for life. I especially enjoy the perks from being a customer there such as the priority for life benefits complementary oil changes, free annual state inspection and free roadside assistance. The dealer amenities are fantastic Complementary manicures on Wednesday and comfortable waiting suite kids private play area And Starbucks serving style coffee bar. Thanks Priority Springfield Toyota 🙏

No good with financial guy

I had excellent service at Springfield Toyota.

Friendly and efficient personnel. Good job!

Great!!

I love the service

Excellent service! Special high five to Nadir Ali Thanks for your service I trust you

I recently purchased a 2025 Toyota Sienna from Priority Toyota Springfield, and my experience was fantastic! Maihan Wali, the salesperson, provided exceptional service. She was knowledgeable, attentive, and helped me find the perfect vehicle for my family. I highly recommend Priority Toyota Springfield and encourage anyone looking for a new car to seek out Maihan for her outstanding support. Thank you for a great experience!

My service advisor Paul has always advised me regarding my vehicle repairs. He has been my advisor for many years and I think very highly of him and the knowledge he has with vehicle service.

Although I purchased a used vehicle from Priority, they treat me like a new car owner, service is Topnotch and Paige the service advisor is one of the best, helpful and keep you informed about your vehicle.

The service was done on time

I traded in my vehicle to Priority Springfield over a month ago, and they still haven't paid off my lien (which they set up when I bought the old car from them originally). No one in Sales or Financing answers the phone or returns voicemails about that issue, although they'll jump down your throat at the chance to sell you an overpriced used car. Interesting to see that even though the entire Financing department was sacked for bad accounting before Priority was bought out, Lithia Motors is still letting them get away with screwing people over.

It was pleasure to work with maihan wali she is great and awesome to work with Thanks again maihan wali

I had the pleasure of working with Maihan Wali during my recent car purchase, and the experience was nothing short of exceptional. Maihan demonstrated a remarkable level of professionalism, expertise, and dedication throughout the entire process. From the moment we began discussing my needs, Maihan exhibited a deep understanding of the vehicles available and provided insightful recommendations tailored to my preferences and budget. He took the time to listen carefully, ensuring that every suggestion aligned with what I was looking for, without any pressure to make a quick decision. Maihan’s communication skills are outstanding. He kept me informed at every step, promptly answering my questions and providing clear explanations about financing options, warranties, and additional features. His transparency and honesty instilled confidence in my purchase. What stood out most was Maihan’s genuine commitment to customer satisfaction. He went above and beyond to ensure I felt comfortable and informed, even after the sale was finalized. It’s rare to find someone who combines knowledge, patience, and kindness so seamlessly. I highly recommend Maihan Wali to anyone in search of a car. His professionalism, integrity, and customer-focused approach make him an invaluable asset in the automotive sales industry. I will certainly be returning to him for any future vehicle purchases.

Horrible experience with sales and service over the last week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than the gave us! Sales never bothered to say that they had only 1 key. After multiple attempts with sales to get another key I have been ignored (these are not cheap). After less than a week the car had to go to service b/c the USB wasn’t working. Service was RUDE and made it all to be user error for the port not getting power. On the whole not a single person in our transactions was kind or professional. I went to another dealership this week and was awed at the professionalism. It’s a shame that I have to go 25 minutes further away for a pleasant experience.

A very good experience at Priority Toyota. Mr. Aliyev is a knowledgeable and efficient rep who made sure that the issues with my car were resolved to my satisfaction.

As you walk in through those doors at Priority Toyota Springfield, you know you are in good hands. We just purchased a used 2014 Toyota Prius from priority and had a great experience working with our sales associate Ms. Maihan Wali. She was very professional, knowledgeable and explained in and out of the vehicle for us and made us feel very comfortable and confident about our vehicle purchase. I know used car purchases is not easy but we felt very comfortable because our sales associate explained everything very well to us and also her manager Mr. Pat came and talked to us and assured us about everything. If you are in the market for a car Used/New, I would highly recommend Priority Toyota Springfield and our sales associate Maihan and her manager Mr. Pat.

Wow worst service ever for a dealer. We spoke with a woman who refused to give us a final price. That's not how you do business. DIRTY. I asked for a manager. When the deal didn't happen, she threw away and shredded the paper where I took my notes, including notes with other dealers I was speaking with. JUST FABULOUSLY DIRTY. Talk about sabotaging their customers if you don't buy from them. HORRIBLE AND UNETHICAL. We were a Toyota family and I only drove Toyotas. Such bad customer service, so we bought a car from Nissan. Customers will come from the quality, but stay for the customer service. Bye Toyota. Edit: The dealer's reply is funny, as it seems to indicate someone tried in the past to address my concern. NOTA BENE: No one addressed my concerns. My concerns are related to ethical dealings and fair treatment of customers. Read the reviews. In many instances, this dealer acts unethically. Do not trust them. Buyer beware.

I had an appointment scheduled at 10:15 AM for a routine oil change, but I have been waiting for nearly four hours to have this simple task completed. This level of delay for such a basic service is highly disappointing and reflects poorly on the efficiency and time management of the service department. I hope the company addresses this issue to improve the customer experience moving forward.” Let me know if this works! department is highly unsatisfactory. Despite scheduling an appointment, customers are made to wait for more than four hours, which reflects poorly on the company’s efficiency and time management. Based on my experience, I would rate the service as 0 out of 10. Additionally, the sales department exhibits subpar customer service, with sales agents displaying aggressive tactics that feel more like predatory behavior rather than professional assistance. I purchased a vehicle from this dealership, which included a complimentary service package. However, the execution of this package feels misleading and does not meet the promised standards. Given my experience with both the service and sales departments, I cannot, in good conscience, recommend this dealership to others.”

Dwayne is great and always ensure service is seamless.

Excellent service

Excellent service was provided by advisor Simon

I nave just bought a 2024 Toyota Grand Highlander XLE from Priority Toyota on April 24, 2024. I was extremely happy, satisfied, and pleased with the staff help, guidance, support, and exceptional customer service and courtesy. Everyone was nice, caring, professional, considerate, competent, and kind, especially salesmen Justin Freeman & Jacob as well as Sam Roboes, the Financial Manager for his financial expertise. All in all, it was a gratifying, pleasant, and enjoyable experience for me. Keep up the job of providing excellent customer-service satisfaction.

prompt servicein and fixed right in time, and car wash great experience!